Terms & Conditions

Copilot Automations ("Copilot Automations," "we," "us," or "our") provides automation, messaging, and front-office workflow solutions, and these Terms & Conditions ("Terms") govern your use of our website, and any services, products, or communications we provide, including SMS and email communications programs. By accessing our website, submitting a form, purchasing services, or opting into our communications, you agree to these Terms and our Privacy Policy.

Website Use

You agree to use our website for lawful purposes only and not to misuse, disrupt, or attempt to gain unauthorized access to the website or related systems.

Services

Copilot Automations provides automation, messaging, and front-office workflow solutions ("Services"). Specific deliverables, pricing, and scope are defined in a signed agreement, order form, or invoice.

SMS Terms

If you opt in, Copilot Automations may send SMS messages including service updates, appointment confirmations and reminders, and responses to inquiries. We may send marketing or promotional messages only where you have explicitly consented. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

• Opt out: You can cancel SMS at any time by replying STOP. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us unless you opt back in.
• Help: For help, reply HELP or contact us at info@copilotautomations.com.
• Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.
• Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

No Guarantee of Results

We do not guarantee specific outcomes, including leads, revenue, rankings, conversion rates, or business performance. Results depend on factors outside our control, including industry conditions, market demand, your responsiveness, customer behavior, and third-party platform performance.

Client Responsibilities

If you become a client, you agree to provide accurate information, timely approvals, and any required access needed to deliver services, such as website or DNS access, calendars, business information, and messaging approvals. Delays in providing access or approvals may delay timelines.

Payments & Billing

All fees are due as stated on your invoice, order form, or service agreement. If payment fails, services may be paused until your account is brought current. Usage-based fees (such as carrier charges or Voice system overages) may apply based on actual usage.

Refund Policy

Refunds are governed by our Refund Policy and/or your service agreement. Setup fees and subscription fees are generally non-refundable once work has begun or a billing cycle has started.

Pass-Through Costs

Certain third-party costs may be required to deliver services (for example, A2P compliance, phone numbers, SMS/voice usage, domains, hosting, plugins). These pass-through costs are billed at cost and are non-refundable once incurred.

Intellectual Property

All workflows, templates, automation logic, and proprietary systems developed by Copilot Automations remain our intellectual property unless otherwise agreed in writing. Clients may use installed systems only while their subscription is active and in good standing.

Third-Party Platforms

Our services may rely on third-party platforms and providers (for example, CRM platforms, mobile carriers, email/SMS providers, and Google). We are not responsible for outages, carrier filtering, policy changes, or service interruptions beyond our control.

Limitation of Liability

To the maximum extent permitted by law, Copilot Automations will not be liable for indirect, incidental, special, consequential, or punitive damages (including lost profits). Our total liability for any claim will not exceed the amount paid to us in the 30 days prior to the event giving rise to the claim.

Privacy

Your use of our website and communications programs is also governed by our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted with a new Last Updated date. Continued use of the website, services, or communications programs constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

Contact

Questions about these Terms can be sent to Copilot Automations at info@copilotautomations.com.