Meet Cora: Your AI Customer Support Agent for Repeat Business

You finish the job. The customer's happy. You pack up and move to the next one.

And that's the last they ever hear from you.

No follow-up. No review request. No reminder when it's time for the next service. So a year later they need work done, can't remember your name, and call whoever shows up first on Google. A customer you already won, gone.

This is what Cora handles. Cora is your AI customer support agent. She takes care of the people already on your books. She checks in after the job, asks for the review, and keeps your past customers coming back instead of drifting to a competitor.

Here's what she does, where she works, and when to put her to work.

Who Is Cora

Cora is the customer support agent on the Copilot Automations team.

Her job is the people you've already done work for. Current customers, past customers, anyone who's already paid you. She makes sure they stay taken care of and keep coming back.

It costs far less to win back a past customer than to find a new one, because you already paid to earn their trust. Someone who's already bought from you is much more likely to buy again than a brand-new lead. Cora works the side of the business most owners ignore.

She's one of a few agents we build, each with a specific role. Cora is the one focused on repeat business.

What Cora Does

Cora handles the after-the-sale work that usually never gets done.

• She follows up after the job. A quick check-in to make sure the work held up and the customer's happy. It shows you care, and it catches problems before they turn into bad reviews.
• She asks for the review. Right after a job is the best time to ask, and it's the thing owners forget most. Cora asks every time, so your review count keeps climbing.
• She brings customers back. For recurring or seasonal work, she reminds customers when it's time. Maintenance, tune-ups, the next service. So they book again instead of forgetting.
• She handles existing customer requests. Questions, scheduling, follow-ups from people you've already served. Cora takes care of them so nothing falls through.
• She re-engages quiet customers. Past customers who haven't called in a while are still your customers. Cora reaches back out and gets them booked again.

Where Cora Works

Cora's work is mostly reaching out, so she runs where your customers already are.

• Over text and email. Cora handles SMS and email check-ins, review requests, and reminders. This is her home base. A short, friendly message at the right time keeps you front of mind.
• On the phone. Cora can make outbound calls too. After-job check-ins, service reminders, and reaching back out to customers who've gone quiet.
• Through your website and inbox. When an existing customer reaches in with a question or request, Cora handles it so they're taken care of fast.

Wherever your past and current customers are, Cora is the one keeping the relationship warm.

When to Put Cora to Work

Here are the spots where Cora earns her keep.

• You never follow up after a job. The work's done and the customer never hears from you again. Cora keeps the connection alive.
• You're not getting enough reviews. You mean to ask, but you're on to the next job. Cora asks every time, so your rating keeps growing.
• Customers don't come back. They liked your work but forgot your name. Cora reminds them when it's time, so they call you first.
• You have recurring or seasonal work. Maintenance plans, tune-ups, yearly service. Cora brings those customers back on schedule.
• Your old customer list is collecting dust. You've got past customers you haven't talked to in a year. Cora reaches out and turns them back into booked jobs.

Cora vs. Hazel

Quick note so you don't mix them up.

Hazel works the front door. She answers questions from leads, callers, and website visitors who don't know you yet.

Cora looks after the people already inside. The customers you've earned. Hazel brings them in. Cora keeps them coming back.

Why an Agent Beats Doing It Yourself

You could follow up with every customer yourself. Almost no owner does, because there's never time.

You finish a job and there's another one waiting. Following up, asking for reviews, reminding customers it's time for service, all of it falls to the bottom of the list and stays there. So your best source of easy revenue, the customers you already have, goes untouched.

Cora works that list for you, on time, every customer. Steady follow-up that turns one job into a customer who keeps calling.

And you don't set her up or run her. We build Cora around your business, run her, and tune her over time. AI is your co-pilot, not another job on your list. You do the work. She keeps your customers coming back.

Want to see Cora in action? We'll show you how she follows up after a job, asks for the review, and brings customers back, set up around your business. Book a free demo at demo.copilotautomations.com/otto and see her live.

Stop losing jobs to missed calls.

Get a done-for-you Client Concierge Service.