Meet Hazel: Your AI Support Agent for Home Service Businesses

You're mid-job and your phone buzzes. "Do you guys service my area?" You answer it. Five minutes later, another one. "How much for a basic service call?" You answer that too.

All day long. The same handful of questions, over and over, pulling you off the work.

Or worse, you don't answer because you're busy. The person waits, gets impatient, and calls someone who replied faster.

This is what Hazel handles. Hazel is your AI support agent. She answers the common questions and handles the routine requests right away, so you're not stopping work and nobody's left waiting. The questions that actually need you, she sends your way.

Here's what she does, where she works, and when to put her to work.

Who Is Hazel

Hazel is the support agent on the Copilot Automations team.

Her job is to handle the questions and requests that come in all day. Hours, service area, pricing ranges, "do you do this," "can you come out," "what's the next step." The stuff you answer a dozen times a day without thinking.

She answers them instantly and accurately, the way you would. And when something comes up that needs you, she passes it along instead of guessing.

Hazel is one of a few agents we build, each with a specific role. She's the one focused on taking the question load off your plate.

What Hazel Does

Hazel covers the front-line back and forth so you don't have to.

• She answers the common questions. Your hours, your service area, what you charge for typical work, whether you handle a certain job. She knows the answers because we build her around your business.
• She handles routine requests. Someone wants to reschedule, check on something, or get pointed in the right direction. Hazel takes care of it without bugging you.
• She responds right away. No one sits waiting for a reply while you're on a job. Hazel answers in seconds, any time of day.
• She knows when to bring you in. If a question is past the routine stuff, she routes it to you or to the right agent. The simple things get handled. The real things reach you.

Where Hazel Works

Questions come in from every direction, so Hazel runs across your channels.

• On your website. Hazel runs in the chat widget. She answers visitor questions on the spot, so people get what they need instead of leaving to find it somewhere else.
• Over text and DMs. Hazel handles SMS, email, and Facebook and Instagram messages. When someone fires off a quick question, she replies right away.
• On the phone. Hazel can field common questions on inbound calls, answering the routine ones and routing the rest.

Wherever people are asking you the same things over and over, Hazel is the one who answers.

When to Put Hazel to Work

Here are the spots where Hazel earns her keep.

• You answer the same questions all day. Hours, pricing, "do you cover my town." Hazel handles the repeats so you can stay on the job.
• Questions interrupt your work. Every buzz pulls your focus. Hazel takes the routine ones so your phone isn't running your day.
• People wait too long for answers. When you're busy, replies slow down and folks move on. Hazel answers in seconds so no one's left hanging.
• Your website visitors have quick questions. A visitor wants one answer before they reach out. Hazel gives it to them on the spot instead of letting them bounce.
• You are buried. Calls, texts, and messages stack up faster than one person can clear. Hazel handles the routine load so the real stuff gets through.

Hazel vs. Cora

Quick note so you don't mix them up.

Hazel handles questions and requests coming in from anyone. Leads, callers, website visitors. The front-line stuff.

Cora looks after people who are already your customers. Different job, covered by her own agent. Hazel works the front door. Cora takes care of the people already inside.

Why an Agent Beats Doing It Yourself

You could keep answering every question yourself. Most owners do, and it eats their day.

The math is simple. A dozen routine questions a day, a few minutes each, every day of the week. That's hours of your time spent on answers you've given a hundred times. Time that should go to the work.

Hazel handles all of it the second it comes in, the same way every time. The routine gets cleared. You only deal with what actually needs you.

And you don't set her up or run her. We build Hazel around your business, run her, and tune her over time. AI is your co-pilot, not another job on your list. You do the work. She answers the questions.

Want to see Hazel in action? We'll show you how she answers your common questions and handles requests, set up around your business. Book a free demo at demo.copilotautomations.com/otto and see her live.

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